Shipping policy
SHIPPING POLICY
Thank you for shopping with 928 SYNDICATE. We work to process and ship orders as quickly as possible. Please review the information below before placing your order.
ORDER PROCESSING
Orders are processed after payment has been successfully received and verified.
Processing times may vary depending on order volume, product availability, weekends, holidays, limited releases, and other circumstances.
Orders placed during high-volume releases, promotions, or holidays may require additional processing time.
You will receive a shipping confirmation with tracking information once your order has been prepared for shipment.
SHIPPING RATES
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms of the applicable promotion.
DELIVERY TIMES
Delivery estimates shown during checkout or provided by the shipping carrier are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside the reasonable control of 928 SYNDICATE.
TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address or phone number associated with your order.
Please allow time for the carrier to update tracking information after your shipping label has been created.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at 928syndicate@gmail.com.
We cannot guarantee that an address can be changed after an order has been placed. Once an order has been fulfilled or transferred to the shipping carrier, we may be unable to modify the shipping address.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
LOST, STOLEN, OR DAMAGED PACKAGES
If your tracking information shows unusual delays or you believe your package has been lost, please contact us so we can assist you with determining the appropriate next steps with the shipping carrier.
If your order arrives damaged, please contact us as soon as possible. We may request photographs of the item, packaging, and shipping label to help us review the issue.
Claims involving lost, stolen, or damaged shipments may also be subject to the applicable shipping carrier's policies and investigation procedures.
Nothing in this policy limits any rights you may have under applicable law.
RETURNED PACKAGES
If a package is returned to 928 SYNDICATE because of an incorrect or incomplete address, failed delivery attempt, refusal, or other delivery issue, we will contact you regarding available options.
Additional shipping charges may be required to resend an order when the return was not caused by an error on our part.
RETURNS AND REFUNDS
Returns and refunds are handled according to our Return and Refund Policy. Eligible merchandise may be returned within 30 days of delivery, subject to the conditions stated in that policy.
ORDER CANCELLATIONS
Eligible orders may be canceled before the applicable item has been fulfilled. Once an item has been fulfilled, it can no longer be canceled and will instead be subject to our Return and Refund Policy where applicable.
CONTACT US
If you have questions about your shipment or order, please contact:
928 SYNDICATE
Email: 928syndicate@gmail.com
Phone: (602) 492-7331