Refund policy
Return & Refund Policy
At 928 Syndicate, we want you to be satisfied with your order. If something isn't right, eligible items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging, when applicable
- Accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error by 928 Syndicate.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.
We may request photos of the item and packaging to help process your claim.
Exchanges
The fastest way to receive a different size or item is to return the eligible item and place a new order once your return has been accepted.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Final Sale Items
Items specifically marked Final Sale cannot be returned, exchanged, or canceled except where required by law or when an item arrives damaged, defective, or incorrect.
Cancellations
Orders may be canceled while they remain unfulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and must follow our return process if eligible.
Contact Us
For questions about a return, refund, damaged item, or cancellation, please contact 928 Syndicate using the contact information provided on our store.